Privacy Policy
Athlos Performance Lab Privacy Policy
At Athlos Performance Lab, we are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and securely. This Privacy Policy outlines the types of personal information we collect from you, how we use it, and how we protect it when you interact with our website, athloslab.com, and purchase services from us. By using our website and services, you agree to the collection and use of your personal information in accordance with this policy.
Information We Collect
We collect the following types of personal information when you interact with our website:
- Personal Identification Information: This includes your name, email address, profile picture, and any other details you provide to us.
- Purchase Information: We track your service purchases, transaction history, and any related details.
- Communication Information: Any information you provide through inquiries, support requests, or reviews.
How We Use Your Information
Your personal information is used for the following purposes:
- To identify you as a customer and allow you to access and utilize the services you purchase.
- To process transactions and provide services at our performance lab.
- To personalize your experience and make recommendations based on your purchase history.
- To showcase your reviews, ratings, and feedback (with your name and profile picture) on our website or other marketing materials.
- To respond to your inquiries and provide customer support.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Once the data is no longer needed, we will delete it in a secure manner.
How We Protect Your Data
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and limited access to sensitive information.
While we use industry-standard security protocols, please be aware that no method of data transmission over the internet is 100% secure. We cannot guarantee complete security, but we continuously strive to maintain a high level of protection for your information.
Sharing Your Information
Your personal data will not be sold or shared with third parties for advertising purposes. We may share your information in the following cases:
- With service providers: We may share data with trusted third-party service providers who assist us in operating our website and services (e.g., payment processors). These third parties are obligated to protect your data and use it only for the purposes for which it was shared.
- For legal reasons: We may disclose your data if required by law, or if we believe such action is necessary to comply with a legal obligation, protect our rights, or defend against legal claims.
Your Rights and Choices
You have certain rights regarding your personal information. These rights include:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request corrections to any inaccurate or incomplete data.
- Deletion: You have the right to request the deletion of your personal data, subject to legal obligations and business needs.
- Opt-Out: You have the option to opt out of receiving promotional emails from us. To do this, simply click the unsubscribe link in the emails or contact us directly.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. These technologies allow us to remember your preferences, track website traffic, and analyze usage patterns. Cookies can be managed through your browser settings, and you can choose to disable them if desired. However, disabling cookies may affect your ability to use certain features of the website.
Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verification of parental consent, we will delete that information as quickly as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights as outlined above, please contact us:
Athlos Performance Lab
52 Kitulwatta Rd, Colombo 00800
Email: admin@athloslab.com