Athlos Performance Lab Return Policy

Return Policy

At Athlos Performance Lab, we strive to provide high-quality services to all our customers. However, if you are not fully satisfied with the service you received, we are here to assist you. Please read our return policy below to understand the terms and conditions of returns and refunds.

1. Service Redemption

Once you purchase a service through our website, it must be redeemed in person at the Athlos Performance Lab located at:

Athlos Performance Lab
52 Kitulwatta Rd, Colombo 00800

Please ensure you attend your appointment at the scheduled time to claim the service. Failure to redeem the service within a reasonable time frame may result in the service becoming non-refundable.

2. Refund Eligibility

If you are dissatisfied with the service received, you may request a refund. The following conditions apply to refund requests:

• Refunds are only available for services that have been redeemed at the lab and are requested within 7 days of service delivery.
• Refund requests must be made by contacting us directly at admin@athloslab.com to initiate the refund process.
• The refund will be subject to an evaluation by our management team. We may require additional information or documentation to process the request.
• Refunds will not be issued for services that have been used or partially redeemed unless the service was not provided as promised.

3. Inquiries

For any inquiries regarding refunds, cancellations, or issues with a purchased service, please contact us via email at admin@athloslab.com. We aim to resolve all inquiries in a timely and fair manner.

4. Refund Process

If a refund is approved, it will be processed back to the original payment method used for the purchase. Refunds will be issued within 10 business days after approval. Please note that some payment providers may take additional time to process the refund to your account.

5. Non-Refundable Items

Some services, such as those that have been fully redeemed or where the service was provided as agreed, may not be eligible for a refund. We reserve the right to refuse refunds for services that fall under these categories.

6. Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our services or regulations. All updates will be posted on this page with the date of the last revision. By continuing to use our services, you accept the updated policy.

7. Contact Us

If you have any questions or concerns regarding our return policy or need assistance with your service or refund, please contact us at:

Athlos Performance Lab
52 Kitulwatta Rd, Colombo 00800
Email: admin@athloslab.com